DOVE FILMS - Standard Terms & Conditions

1) Introduction. This contract is formed between yourself (referred to in the Terms & Conditions as "the customer") & Dove Films once the Booking Fee (min non-refundable deposit of 25%) has been received. The Product or Service shall mean any product or service that is provided by Dove Films to the Customer. These conditions do not affect your statutory rights.

2) Supply.  Dove Films agrees to supply the product(s) or service(s) to the Customer as detailed in the Proposal/Order and according to the terms and conditions of this contract.

3) Rights Reserved. Should Dove Films choose not to enforce any or all of these conditions. It should not be interpreted as a waiver of any of the Company’s rights. By providing Dove Films with an Order, the Customer accepts these terms and conditions.

4) Payment. Dove Films shall issue an email/invoice to the Customer in respect of products or services supplied, or to be supplied, the payment terms for which will be stipulated on the invoice. Title in the goods or services shall remain with Dove Films until full payment has been received, unless otherwise stipulated in the Order.

5) Health & Safety. Dove Films & the Customer will act in accordance with all relevant health and safety requirements in order to provide the product(s) or service(s).

6) Creative Brief.  Unless otherwise agreed, the Customer accepts Dove Films decisions on creativity within the product(s) or service(s).

7) Booking Fee/Cancellation. Monies paid by the Customer to reserve the product(s) or service(s) of Dove Films will be accepted as a non-refundable Booking Fee. If the Customer cancels the order less than 6 Months prior to Dove Films supplying the product(s) or service(s), the Customer will be liable for the whole invoice value less any Booking Fee already paid. If the Customer cancels their order more than 6 Months prior to the Company supplying the product(s) or service(s), they shall forfeit the Booking Fee.

8) Liability. Dove Films accepts no liability for any loss or damage that may arise from the supply of the product(s) or service(s). In the unlikely event of Dove Films being unable to supply the product(s) or service(s) as specified in the Order, liability shall be limited to the total invoice value – or monies already paid by the Customer.

9) Copyright. Unless otherwise stated in the Order, Dove Films retains copyright in all their Original Material. Original Material includes video recordings, graphics, soundtracks, printed material and any other design or artwork commissioned by the Customer in relation to the Order. Delivery of any video content on the web is restricted to Dove Films only. Video conversion, web streaming and other delivery of Dove Films content by third parties is not permitted. The Customer must ensure that permission is sought for the inclusion of any copyright material they supply to Dove Films to enable them to deliver the product(s) or service(s). The Customer must also ensure that permission is sought for the inclusion of any performers or performances, trademarks, locations and music. Dove Films retains the right to use this material in its original and edited form as they see fit, unless otherwise agreed in the Order. Music supplied by the customer to Dove Films for use in their production must be original and legitimately owned, Dove Films accepts no responsibility for any breach in copyright for customer supplied music. The Customer agrees to indemnify Dove Films in the event of any breach of copyright claims being brought against them in respect of material supplied by the Customer.

10) Data Protection. The Customer must ensure that all necessary arrangements have been made with, and permissions obtained from, people and places that may be recorded on video as a result of Dove Films supplying the product(s) or service(s) – and that such recording is in compliance with Data Protection. Dove Films reserves the right to use extracts from the finished production for publicity purposes on the Dove Films website, third party websites associated with weddings, any social media and sample DVDs. The client will notify those attending the event that they may be recorded on video cameras and that by attendance they give their consent to being recorded.

11) Care and Damage to client property. Whilst every care is taken in the handling of the Customer’s property, Dove Films accepts no responsibility whatsoever for any loss or damage, however caused, or any other loss by unforeseen circumstances whilst they are in the custody of them. Liability for such loss or damage will be limited to the replacement cost of the materials or media (the wedding film) and in no circumstances will any liability attach to any claim for the value of the content.

12) Right of Assignment. Dove Films retains the right to assign the supply of the product(s) or service(s) to the Customer to another suitable company should they be unable to complete these terms and conditions.

13) Confidentiality. Unless otherwise agreed Dove Films will treat any information gained during the supply of the product(s) or service(s) as being private and confidential. Likewise, the Customer shall keep confidential any methodologies and technology used by Dove Films to supply of the product(s) or service(s).

14) Customer Material. Dove Films retains the right to destroy all customer video material upon handover of the final product(s) or service(s). All customer material will be deleted or destroyed 48 hours after handover of product(s) or service(s). Dove Films accepts no liability for loss or damage of product(s) or service(s) once handed over to the customer.  Dove Films accepts no liability for loss or damage of customer personal property given to aid productions e.g. music CDs.